What type of payments do you accept?
We have multiple payment options according to your location!
European debit banking:
- iDeal - The Netherlands
- MisterCash - Belgium
- SoFort Banking, Giropay, Visa Electron - Europe
- PayPal - bank deductions and credit cards
- Creditcards - Visa, Mastercard & American Express
*There is a 3.5% surcharge with American Express payments
How can I track my order?
Once your order has been shipped, you will be emailed your tracking information. If you are unable to access this email or did not receive it, please contact us at [email protected].
Will I have to pay international taxes if I am shipping outside Europe?
Atelier of Mircales cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance if you are needed to. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages. By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.
If you refuse a shipment from Atelier of Miracles, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to Atelier of Miracles. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.
I would like to customize my own play carpet, is this possible?
Yes! If you would like to customize your play carpet send us an email to [email protected]. There will be an extra fee for customizing!
Do you have a store?
No, we like to rock it online! But we do have stockists around the world, please click here.
How can I change something in my order?
If you need to change or cancel your order, please contact us immediately. We generally process orders within 2-5 hours and you will be unable to make any changes once it’s been processed.
Can I return or exchange items that were purchased on sale?
All final sale items can ONLY be exchanged. For our full return & exchange policy, click here.